Cancellation and refund information
Updated 8 October 2026 · Shiftify Packers and Movers
Check the cancellation and rescheduling terms in your written quote before accepting a booking or making a payment. This page explains how to raise a request. The terms accepted for your move and applicable law determine any charges or refund entitlement.
Before you book
Ask for the payment stages, any booking advance, cancellation conditions and date-change process to be recorded in writing. Confirm what happens if work has started or a third-party cost has already been incurred. A quote enquiry is not a confirmed reservation.
Free rescheduling when your moving date changes
Shiftify offers free rescheduling. Contact the booking team as soon as your date changes and confirm an available replacement slot in writing. Reconfirm building access and receiving arrangements at both addresses. If the inventory, addresses or other work also changes, request a revised scope; additional work and storage are assessed separately.
If the new home is not ready, discuss where the belongings will stay before changing the collection date. Free rescheduling does not mean that a separate storage or additional transport service has been included.
Requesting a cancellation
Contact the team using the details below and include your quote reference, original move date and the booking you wish to cancel. Keep a written copy of the request and ask for an acknowledgement. Cancelling a booking is different from moving it to an available replacement date; the cancellation terms accepted for your booking determine any applicable charges or refund.
Do not assume a change is confirmed because a message was sent. Obtain an acknowledgement and the revised booking details before rearranging building slots or travel around them.
Where payment has already been made
Share the payment reference with the cancellation request. Ask for a written calculation showing the amount paid, any applicable deduction with its basis, and the amount to be returned where a refund is due. The team should confirm the refund method and expected processing time for your case.
Do not assume that every cancellation is free or use an informal estimate in place of the cancellation terms attached to your booking. Ask the team to confirm the terms before making a payment.
Follow up a payment or refund with a traceable reference
If money was debited but no booking was confirmed, share the transaction reference, date, amount and the intended booking with the verified team. Check the payment status with your bank or payment app too. A debit notification alone does not confirm a moving slot; avoid paying again until the first transaction has been checked.
If an agreed refund has not arrived by the date communicated to you, reply on the same written thread. Ask whether it has been initiated, the amount, transfer date and bank or payment reference. Check that reference with your payment provider. Keep the agreed refund calculation and any revised date together; an assurance that a refund is being processed is different from evidence that it has been sent.
For an unresolved dispute, our consumer complaint guidance explains how to organise the evidence and find the official grievance route.
If the booked service cannot go ahead
Contact the booking team to record the circumstances and discuss the available resolution. Ask for any alternative date, service change or refund arrangement in writing. Nothing on this page limits rights available under applicable law.
Contact for a booking or refund query
shiftify7@gmail.com · +91 98733 36997. Include your quote reference, but do not send passwords, OTPs or full payment-card details.
For a loss or damage concern, use the separate claims and insurance guidance.